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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. How to Make Loyalty a New Business Line for your Brand?

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

Despite the pandemic, the market was valued at $232.32 from 2021 to 2028. There are emerging markets that want to take a piece in the BPO market. . 3 Emerging Call Center Markets to Watch. Well-situated call center locale that serves numerous markets from the heart of EMEA. Fill up the form below!

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b For example, if they fail a quiz more than 3 times, the AI-powered learning management system (LMS) can send them helpful content. There’s no question: AI is on fire.

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Their platform aims to provide a more efficient and transparent way to manage and settle reinsurance contracts, benefiting both insurers and reinsurers. From underwriting to policy management, blockchain’s impact will be transformative. With a Compound Annual Growth Rate (CAGR) of more than 63.4%

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. This IDN had signed an agreement with UnitedHealth Group’s Optum nearly five months earlier. those with high patient volumes.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. A system that offers organizations more versatility by employing another business to manage specific elements of their company. desired BPOs with deep experience in the company’s market or vertical. Contact us.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 In fact, the chatbot market is predicted to grow at a rate of 24.9% between now and 2028. Kate Priestman – Head Of Marketing, Global App Testing.

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