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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. Connect with Shep on LinkedIn.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits. This IDN had signed an agreement with UnitedHealth Group’s Optum nearly five months earlier. those with high patient volumes.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. A system that offers organizations more versatility by employing another business to manage specific elements of their company. desired BPOs with deep experience in the company’s market or vertical. Contact us.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 By imbuing the chat journey with your brand’s persona, you can create a sense of genuine connection and build customer trust. between now and 2028.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

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CRM integration: A gateway to enhanced customer management

BirdEye

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. How does CRM integration impact sales & marketing? CRM integration is connecting your CRM software with other business systems.

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12 Best Performance Management Software of 2024

SurveySparrow

Revenue in the Enterprise Performance Management Software market is projected to reach US$5.08bn in 2023. Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. What is Performance Management? ” So, what exactly is Performance Management? .”

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