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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. Connect with Shep on LinkedIn. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. How to Make Loyalty a New Business Line for your Brand?

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What is business process outsourcing and can it save me time?

Call Experts

A system that offers organizations more versatility by employing another business to manage specific elements of their company. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. IT management and services.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits. health care system in history“.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

By imbuing the chat journey with your brand’s persona, you can create a sense of genuine connection and build customer trust. between now and 2028. You can connect with her on LinkedIn. When it comes to tone, don’t forget that your voice or chatbot is a front-line ambassador for your brand.

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CRM integration: A gateway to enhanced customer management

BirdEye

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. CRM integration is connecting your CRM software with other business systems.

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12 Best Performance Management Software of 2024

SurveySparrow

Revenue in the Enterprise Performance Management Software market is projected to reach US$5.08bn in 2023. Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. What is Performance Management? ” So, what exactly is Performance Management? .”

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