CSM Magazine

JULY 29, 2021

In particular, Natural Language Processing (NLP) is making great strides towards bettering the conversational aspects of businesses. In a nutshell, NLP is a branch of artificial intelligence that enables computers to understand and interpret the human language in spoken and written form. Deeper Insights.

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SmartKarrot

FEBRUARY 24, 2022

Gartner, the technology research and consulting company, came up with the term Augmented Analytics. The technology helps data scientists and business users to use artificial intelligence (AI) and machine learning (ML) to find and visualize information from unstructured data. Addressing this challenge is Augmented Analytics.

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SmartKarrot

DECEMBER 3, 2021

And conversational AI, thanks to its learning capabilities and interaction abilities, falls exactly into this category. The more you talk to a predictive AI, the more difficult it would be for you to contemplate how it does what it does. The technological background behind a voice AI runs very deep indeed.

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ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

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