Airlines Culture Customer Retention Customer Service Training 
ShepHyken
NOVEMBER 26, 2018
Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Nextgov) Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets. Customer Retention Made Easy by Samir Palnitkar.
ShepHyken
DECEMBER 3, 2018
On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. Here are four reminders of what to do with that angry and upset customer. by Manish Nepal .
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ShepHyken
APRIL 6, 2020
Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. The other is more of a marketing program that rewards customers for coming back.
ShepHyken
MAY 15, 2017
A Look at Southwest Airlines 50 Years Later by Joseph Guinto. (D D CEO) Half a century after its incorporation papers were filed, the Dallas-based carrier is working harder than ever to reinforce its unique corporate culture. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. .
Storyminers
JULY 6, 2020
Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.
Storyminers
JULY 6, 2020
Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.
ShepHyken
OCTOBER 3, 2016
This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.
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