ShepHyken

JUNE 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Trust inspires confidence with your customers.

Article 116

Article 2019 Customer Service Social Media 116

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman.

Article 104

Article 2019 Customer Journey Mapping Customer Service 104

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Here are my top five picks from last week.

Article 113

Article 2019 Customer Service Poor Customer Service 113

ShepHyken

NOVEMBER 14, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. Where customers go, service follows.

2016 127

2016 Article Customer Service 2017 127

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Follow on Twitter: @Hyken.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Here are my top five picks from last week.

Article 81

Article 2018 Net Promoter Score Customer Service 81

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. The problem is that many of the options for involving your customers can be time-consuming or ineffective.

Blog 81

Blog Demo 2018 Reference 81