ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Follow on Twitter: @Hyken.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz.

Article 19

Article 2021 Customer Service E Commerce 19

ShepHyken

OCTOBER 10, 2018

This brings me to an article I just read about a man who was banned from an all-you-can-eat sushi restaurant for eating too much food. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. We did this every week, and every week the manager and servers were happy to see us.

Customer Service Training 119

Customer Service Training Loyalty Article Information 119

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

Blog 80

Blog Demo 2018 Reference 80

ShepHyken

MARCH 14, 2018

There are plenty of other words and phrases people say that upset customers, cause them to lose confidence , and may ultimately cause them to leave and never come back. Share this article with your team, then sit down and talk about which of these phrases might be in your vocabulary – and banish them. Develop better responses.

Customer Service Training 108

Customer Service Training Customer Service Customers Article 108

ShepHyken

SEPTEMBER 7, 2016

Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 85

Customer Service Representative Customer Service Training Customers Article 85

ShepHyken

OCTOBER 31, 2018

They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Those three words are very important. It’s simple….

Sports 111

Sports Books Customer Service Training Presentation 111

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions.

2017 0

2017 Article Customer Service Government 0