ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? You’ll have to read the article to find out more.

2024 59

2024 E Commerce Article Customer Service 59

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. Here are my top five picks from last week.

2022 64

2022 Article Loyalty Programs Customer Service 64

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. by Syrow Editorial Team.

Article 91

Article 2021 Customer Service Hospitality 91

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? by Jon Picoult.

Article 89

Article 2021 Customer Service Retail 89

ShepHyken

JANUARY 30, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This can give more employees better access to customer info, the result being a potentially better customer experience.

2017 81

2017 Article Customer Service Airlines 81

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton.

Article 26

Article 2021 Customer Service Net Promoter Score 26

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. They have to ensure customers’ online experiences run smoothly.

2017 0

2017 Article Customer Service Government 0