Magellan Solutions

MAY 12, 2023

Just imagine the money you can save on employee benefits, such as a full-time wage, health insurance, paid time off, retirement plans, and other government-mandatory employee benefits. With phone answering service , you can reduce the turnaround of customers’ calls at a lesser cost.

Call Recording 59

Call Recording Average Handle Time Insurance Government 59

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Call Center Customer Service Representative Average Handle Time 52

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help.

Call Center 43

Call Center Management Average Handle Time Contact Center 43

Kustomer

AUGUST 8, 2022

In this episode of Customer Service Secrets, Gabe Larsen is joined by co-founder of ExecVision Steve Richards, to discuss customer quality and assurance, as well as guidance to provide reps with customer service coaching. The Steps to an Effective Customer Service Call. Data Is Not The Issue.

Customer Service 98

Customer Service Call Center Contact Center Measurement 98

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

Magellan Solutions

OCTOBER 4, 2023

Interactive Voice Response System This automated telephone system efficiently collects essential customer information without human involvement. Its primary objective is to reduce customer management expenses. It measures if the customer’s concern was resolved during the first contact without needing a follow-up.

Social Media 52

Social Media Average Handle Time Customer Satisfaction Call Recording 52

Playvox

JUNE 10, 2022

In fact, McKinsey estimates that “the average 500-agent call center in North America allocates around $2 million of staff time to coaching activities every year.”. One business in a McKinsey study experienced twice the average retention rate in teams where coaches spent more than 60% of their time on the contact center floor.

Contact Center 69

Contact Center Sports Average Handle Time Webinar 69