The Difference Between Transactional and Relationship NPS (Updated)
Retently
SEPTEMBER 6, 2018
Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. The ‘What’ and ‘When’ of Relationship NPS. You can, of course, go through the entire customer list, inquiring for feedback on the overall opinion of your brand.
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