Customer Bliss

NOVEMBER 7, 2017

In 2015, Ross accepted the newly created role of Vice President of Customer Experience for Hunter Douglas North America. At Hunter Douglas, executives aligned around the top goal for the company, which was to improve customer experience. They also set up customer feedback forums to collect voice-of-customer data in an unobtrusive way.

B2C 111

B2C Leadership B2B Chief Customer Officer 111

Customer Bliss

NOVEMBER 7, 2017

In 2015, Ross accepted the newly created role of Vice President of Customer Experience for Hunter Douglas North America. At Hunter Douglas, executives aligned around the top goal for the company, which was to improve customer experience. They also set up customer feedback forums to collect voice-of-customer data in an unobtrusive way.

B2C 111

B2C Leadership Chief Customer Officer Customer Experience 111

PeopleMetrics

FEBRUARY 25, 2022

These are the most frequently asked questions about customer experience. What is customer experience? Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business.

Customer Experience 71

Customer Experience Net Promoter Score Touchpoint Customer Journey Mapping 71

Storyminers

JULY 29, 2016

And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . VP of Customer Experience, Compellon.

B2C 49

B2C Customer Retention Brands Social Media 49

Second to None

MARCH 21, 2018

Brands that operate in the B2B space have just as much of a responsibility to provide a great Customer Experience to their users than traditional B2C organizations. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. Be what you say you are. .”

B2B 59

B2B B2C Transportation Voice of Customer 59

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

PeopleMetrics

MARCH 25, 2022

CABs are particularly beneficial for companies that rely heavily on segments of high-impact customers , like: B2B companies that produce enterprise-level software or provide specialized professional services. Luxury B2C brands and service providers. Any business that operates in a niche market with relatively small pools of customers.

Roadmap 118

Roadmap Feedback B2B Interaction 118