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From The Field: Oracle CX Conference 2016 Report

Natalie Petouhof

As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience. drnatalie Petouhoff, VP and Principal Analyst, Constellation Research.

2016 40
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Kindle Your Imagination: What is The Artificial Intelligence (AI) We’re Living With

LiveChat

Also, human bodies contain a lot of atoms that could be made into paper clips. Elon Musk has even donated a huge amount of money to research into the dangers of artificial intelligence. Now, when I described such a terrifying vision of the future, it might seem that AI research is the worst idea the humanity could come from.

2011 76
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My 3 Favorite Customer Cloud Features

Gainsight

Almost none of us will split an atom or travel to space, but many of us will use a computer every day for the rest of our lives. That company employs a team of hundreds of brilliant engineers who research and develop our software. That company employs a team of hundreds of brilliant engineers who research and develop our software.

Demo 40
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My 5 Favorite Customer Cloud Features

Gainsight

Almost none of us will split an atom or travel to space, but many of us will use a computer every day for the rest of our lives. That company employs a team of hundreds of brilliant engineers who research and develop our software. That company employs a team of hundreds of brilliant engineers who research and develop our software.

Demo 40