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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

Enable data to be shared organization-wide: The hospitality industry serves millions of travelers who are generating, sharing and consuming their fair share of data each day. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 55
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Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

Avaya

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. How can hotels competitively differentiate their front offices?

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Hotel Reputation Management: 9 Best Practices and Tactics

ReviewTrackers

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. This blog post is not about the top customer service trends to watch out for in 2018. For consumers, mobile blends daily physical life with the convenience of the virtual. Source: Chipotle.

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Next-Gen Unified Communications & Collaboration is All About Convergence

Avaya

Organizations are realizing that just as they need to deliver digital experiences in the ways consumers demand, they must empower employees to innovate and disrupt. Enterprise software is increasingly embodying these consumer apps, reshaping the role of IT and the processes it manages to support internal communications.

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Why Have a Digital Comment Card?

Opinionator

When a guest can deliver on location, instant guest feedback, even as they are consuming the service. And connect with the guest – before they defect, or worse, defect and complain online. A digital comment card enables point of experience customer feedback. Defecting customers cannot be salvaged.

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Using Comment Cards for Feedback – Don’t

Opinionator

When a guest can deliver on location, instant guest feedback, even as they are consuming the service. And connect with the guest – before they defect, or worse, defect and complain online. A digital comment card enables point of experience customer feedback. Defecting customers cannot be salvaged.