kommunicate

FEBRUARY 8, 2023

Last Updated on February 9, 2023 The number of virtual patient visits went from 0.84 The days of patients having no choice but to visit the hospital for every issue are well [.] The post 5 Common Pain Points of Digital Patient Engagement in Hospitals appeared first on Kommunicate Blog.

Hospitality 92

Hospitality Engagement Healthcare 2023 92

Alida

OCTOBER 17, 2017

This article is a guest blog post from Ed Bennett, a digital strategy expert and president and CEO of Ed Bennett Consulting. To hear more insight from Ed on patient experience, watch our webinar, Diagnosing disruptions: De-risking decisions in health care’s digital age. .

Hospitality 247

Hospitality 2015 Retail Leadership 247

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. This blog discusses six ways to improve customer experience in healthcare. Therefore, customer service agent need to be empowered with better resources and knowledge, which will help them uncover patient pain points.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

Customer Bliss

JULY 7, 2016

My goal in coaching leaders and bringing them together is to create an engaged community that learns from one another. That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. We want money going to the hospital. Fearlessly, with no holds barred.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Grade.us

SEPTEMBER 4, 2018

33% of doctors say they believe reviews actively cause patients harm. Meanwhile, 82% of patients continue to consult third-party review sites before making decisions about their health care. It doesn't matter if you're running a hospital, hospice, clinic, or local doctor's office. Patients are probably correct.

Healthcare 20

Healthcare Insights Management Hospitality 20

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. A user-friendly digital experience is as important as the standard of care for most patients. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth.

Healthcare 110

Healthcare 2023 Hospitality Social Media 110

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40