Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power.

E-support 59

E-support B2B Competitive Advantage Customer Relationships 59

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. B2B (business-to-business) transactions often involve ongoing relationships and partnerships. What is B2B Customer Experience? Why is B2B CX Important? What are Some B2B Customer Experience Examples?

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. CS refers specifically to the process of helping to solve customers' needs and problems, oftentimes after that problem has already occurred.

Customer Experience 71

Customer Experience Net Promoter Score Touchpoint Customer Journey Mapping 71

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Before they did any coding, they walked through the app ideas with dealerships, did paper prototypes, and explored pain points. Fearlessly, with no holds barred.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

Pointillist

MAY 23, 2018

By analyzing millions of data points in real-time, customer journey analytics software can help you discover the most important customer journeys and prioritize those opportunities that significantly impact business goals like increasing revenue, reducing churn and improving customer experience. This post is designed to help you do just that.

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Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Thematic

MARCH 29, 2020

First, let’s break down the types of feedback there is and the channels used to gather it. It can also be a starting point for deeper customer interviews. Can be siloed and inaccessible, especially if it’s in the form of emails or audio. So, how can you practically solve these challenges?

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Feedback E-support Metrics Insights 111

Comm100

MARCH 25, 2024

And Comm100’s AI-infused Chatbot helps customers solve simple queries, reducing queues and saving companies time and money. If your goal is to assist B2B clients with daily business activities, consider making your bot available on Slack. Source: Acebot Chatbots can serve other purposes, too.

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User Experience Engagement Reference Information 97