ProProfs Chat
JUNE 30, 2020
That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Books on Team Building and Leading.
Kustomer
AUGUST 26, 2022
Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0, Crack the Customer Code. The CX Leader Podcast.
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Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books.
Comm100
SEPTEMBER 22, 2016
“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. In this book, Ury teaches you the steps to a positive no.
Gainsight
MARCH 10, 2022
As a result of building a winning culture, you have created a “ lasting source of competitive advantage.” Eduardo Amorim, global head of customer success at Sendcloud, believes it is. . Attend conferences, watch webinars, read books, and look for CS leaders to follow. Is that true? The Emerging Importance of the CCO Role.
Peter Lavers
JULY 7, 2015
In this tide of change and upheaval, customers are stepping into their power and making ever-increasing demands of business. Doug asserts that “building sustainable competitive advantage requires you to review your business models to ensure that the customer is central to its design”.
Wootric
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Jeannie Walters. Maxie Schmidt.
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