CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. Certain others such as Reddit or Pintrest are less preferred and don’t offer as much ROI. The ideal video provides a space to present your brand values.

Communication 52

Communication 2023 Social Media Travel 52

ChurnZero

AUGUST 31, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Webinar Customer Success 2018 45

BirdEye

MARCH 11, 2024

How to create a memorable hashtag strategy for your brand? Hashtags can be general, related to broader topics or industries (#fashion, #tech), or specific to a particular brand or campaign (#ShareACoke). During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag.

Social Media 71

Social Media Events Connections Engagement 71

BirdEye

DECEMBER 8, 2023

It is important because it: Enhances local brand visibility effectively. Leverage social media platforms Social media management builds brand awareness and customer loyalty. This can increase brand recognition, customer retention, and business growth. Doing this creates a strong visual local branding.

Marketing 58

Marketing Social Media Advertising B2B 58

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

SurveySparrow

JUNE 26, 2019

The fact that a customer’s feedback was taken seriously, and actions are taken based on it builds better credibility for the brand. How to get feedback from customers: Customers value their time and are not always happy to fill out the questions about your business.

Feedback 60

Feedback Touchpoint Brands Marketing 60

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62