Brand Values, Customer Base, Customer Experience Management and Feedback

Why Implement AI for Reputation Management?

BirdEye

SEPTEMBER 11, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? See Pricing FREE DEMO Benefits of AI reputation management for businesses Positive reviews and feedback attract more customers, while negative sentiments can drive them away. Watch the Free Demo Now.

Management

Management Brand Values Demo Social Media

What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. This can be achieved by living up to customer promises and delivering a unique brand experience.

Customer Centricity

Customer Centricity Telecommunications Webinar Feedback

5 Tips to Master Financial Services Online Reputation Management

BirdEye

SEPTEMBER 8, 2023

Reputation management manages the online reviews, addresses negative comments promptly, promotes positive content and ensures that the firm’s online presence aligns with its brand values and compliance requirements. More than 100,000 businesses trust us to delight their customer experience.

Financial

Financial Management Social Media Banking

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Effective strategies for conducting brand surveys

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business.

Brands

Brands Social Media Insights Feedback

Creating a marketing survey? Here are 80 questions you can use

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue.

Marketing

Marketing NPS Advertising Brands

The ultimate guide to brand salience

BirdEye

DECEMBER 26, 2023

But most struggle with the decision as they have no proof that customers will support it. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands

Brands Social Media Competitive Advantage Measurement

Acing business reputation management for stellar branding

BirdEye

DECEMBER 5, 2023

Therefore, positive feedback on the internet, including customer testimonials and word-of-mouth endorsements, can significantly elevate a business’s profile and attract more customers. Strategies for online business reputation management Managing your online reputation combines several strategies.

Brands

Brands Management Social Media Feedback

Talk your way to the top with effective business communication

BirdEye

FEBRUARY 23, 2024

You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels. Internal communication in an organization follows: Upward communication: Information (in the form of reports, surveys, and meetings) flows from employees to managers, providing feedback, suggestions, and updates.

Communication

Communication Multi-Channel Culture Social Media

What Is Brand Perception, How to Measure It & 4 Examples

BirdEye

OCTOBER 5, 2023

Brand perception surveys These are used to gather direct feedback from your target audience. You can include questions about how they perceive your brand, what qualities they associate with it, and their overall impression. Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception.

Measurement

Measurement Brands Social Media Net Promoter Score

Acing business reputation management for stellar branding

BirdEye

DECEMBER 5, 2023

Therefore, positive feedback on the internet, including customer testimonials and word-of-mouth endorsements, can significantly elevate a business’s profile and attract more customers. Strategies for online business reputation management Managing your online reputation combines several strategies.

Brands

Brands Management Social Media Feedback

Reinforce your brand value with a social media strategy

BirdEye

MARCH 20, 2023

Once you’ve successfully identified your target audience, you can group them into two categories: Valuable customers: Focus on your most valuable audience to start. These people will drive the most value to your social media investment. Aspirational customers: This refers to the customer base you want to nurture next.

Social Media

Social Media Brand Values Brands Measurement

Multi-location social media: Everything you need to know

BirdEye

FEBRUARY 12, 2024

A few more include: Localized customer feedback: Location-specific feedback allows you to fine-tune your efforts, ensuring each location delivers an experience that resonates with its specific customer base. Enhanced discoverability: Strong local profiles boost your visibility in location-specific searches.

Social Media

Social Media Multi-Channel Demo Reference

40+ carpet cleaning marketing ideas, strategies, tips & ads

BirdEye

DECEMBER 8, 2023

With it, you get: Centralized platform to manage reviews across various online channels Reply and get real-time feedback from customers. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language.

Marketing

Marketing Social Media Advertising B2B

CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser

Ian Williams

MARCH 19, 2020

We need to listen to our customers”, and you’re diving in, but “don’t listen to your senior stakeholders, they won’t know!” Go talk to the customers! So you go out and you spend maybe 6 or 7 figures on a customer feedback platform, and then your customers tell you “These are the things that are wrong!”,

Leadership

Leadership Consulting Financial Customer Experience

CXDNA Update

Why Implement AI for Reputation Management?

What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Webinars

Trending Sources

5 Tips to Master Financial Services Online Reputation Management

Webinars

Effective strategies for conducting brand surveys

Creating a marketing survey? Here are 80 questions you can use

The ultimate guide to brand salience

Acing business reputation management for stellar branding

Talk your way to the top with effective business communication

What Is Brand Perception, How to Measure It & 4 Examples

Acing business reputation management for stellar branding

Reinforce your brand value with a social media strategy

Multi-location social media: Everything you need to know

40+ carpet cleaning marketing ideas, strategies, tips & ads

CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser

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