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Reinforce your brand value with a social media strategy

BirdEye

Once you’ve successfully identified your target audience, you can group them into two categories: Valuable customers: Focus on your most valuable audience to start. These people will drive the most value to your social media investment. Aspirational customers: This refers to the customer base you want to nurture next.

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The ultimate guide to brand salience

BirdEye

But most struggle with the decision as they have no proof that customers will support it. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 104
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Why Implement AI for Reputation Management?

BirdEye

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? See Pricing FREE DEMO Benefits of AI reputation management for businesses Positive reviews and feedback attract more customers, while negative sentiments can drive them away. Watch the Free Demo Now.

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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. This can be achieved by living up to customer promises and delivering a unique brand experience.

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Acing business reputation management for stellar branding

BirdEye

Therefore, positive feedback on the internet, including customer testimonials and word-of-mouth endorsements, can significantly elevate a business’s profile and attract more customers. Strategies for online business reputation management Managing your online reputation combines several strategies.

Brands 108
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5 Tips to Master Financial Services Online Reputation Management

BirdEye

Reputation management manages the online reviews, addresses negative comments promptly, promotes positive content and ensures that the firm’s online presence aligns with its brand values and compliance requirements. More than 100,000 businesses trust us to delight their customer experience.

Financial 104
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What Is Brand Perception, How to Measure It & 4 Examples

BirdEye

Brand perception surveys These are used to gather direct feedback from your target audience. You can include questions about how they perceive your brand, what qualities they associate with it, and their overall impression. Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception.