BirdEye

MARCH 20, 2023

Once you’ve successfully identified your target audience, you can group them into two categories: Valuable customers: Focus on your most valuable audience to start. These people will drive the most value to your social media investment. Aspirational customers: This refers to the customer base you want to nurture next.

Social Media 52

Social Media Brand Values Brands Measurement 52

BirdEye

DECEMBER 26, 2023

It tells us about the brand or business’s recall ability and top-of-mind awareness within a product or service category. Strong brands with high brand salience become the preferred choice for consumers when presented with alternatives. Brand awareness helps your brand build and establish a strong presence within the market.

Brands 104

Brands Social Media Competitive Advantage Measurement 104

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

BirdEye

SEPTEMBER 11, 2023

Translate reviews to respond in your customers’ language Get multilingual and respond in the language your customer understands with AI. Responding to reviews in a customer’s native language shows a commitment to personalized and responsive customer service. The post Why Implement AI for Reputation Management?

Management 57

Management Brand Values Demo Social Media 57

BirdEye

OCTOBER 5, 2023

This involves tracking specific metrics or conducting regular surveys to assess shifts in customer attitudes. Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

BirdEye

FEBRUARY 12, 2024

A few more include: Localized customer feedback: Location-specific feedback allows you to fine-tune your efforts, ensuring each location delivers an experience that resonates with its specific customer base. Competitive advantage: Showing customers you understand and value their community earns you trust and loyalty.

Social Media 57

Social Media Multi-Channel Demo Reference 57

BirdEye

DECEMBER 8, 2023

With it, you get: Centralized platform to manage reviews across various online channels Reply and get real-time feedback from customers. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language.

Marketing 57

Marketing Social Media Advertising B2B 57