ShepHyken
APRIL 28, 2024
While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 4 Emerging Customer Journey Trends to Test by Applause (Applause) Our modern day tech evolution has enabled new ways for customers to interact with brands — and vice versa.
ShepHyken
MAY 7, 2018
Return policies are very specific to your brand and what you’re looking to accomplish — there is no one-size-fits-all strategy. An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. .” ” Agreed!
Middlesex Consulting
DECEMBER 27, 2015
Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. i.e. the purchase of power to fly the plane.
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