ShepHyken

OCTOBER 13, 2017

Build relationships with better engagement. If you’re only engaging during, around, or because of the purchase process, you’re doing it wrong. You and I are consumers, too, so you probably know how it feels when brands only reach out to you to say “Hey you. Is your brand eco-focused? What’s next?

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Train Your Employees.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

Strativity

APRIL 27, 2023

As delivery apps continue to grow in popularity they will continue to serve as a go-between with the customer and the brand while taking a portion of the same store margin which will spell trouble for the restaurant industry over time. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

As delivery apps continue to grow in popularity they will continue to serve as a go-between with the customer and the brand while taking a portion of the same store margin which will spell trouble for the restaurant industry over time. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships 2019 52

Service Untitled

FEBRUARY 8, 2012

Brands Keys Customer Loyalty Engagement Index sets Dunkin’ Donuts as number one in customer loyalty for the coffee category. The coffee category included ratings on consumer preferences, the consistency of meeting customer expectations for taste, quality, service, and brand value.

2008 47

2008 Rewards Programs Guest Experience Brand Values 47