SurveySparrow

JUNE 26, 2019

Customer feedback is one of the most effective tools that companies can use to stay relevant and keep making their offerings for their customers better. Getting open and honest feedback from your customers is not always easy as the question everyone throws around is- “What’s in it for me?” What is closing the feedback loop?

Feedback 60

Feedback Touchpoint Brands Marketing 60

BirdEye

MARCH 11, 2024

During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values.

Social Media 71

Social Media Events Connections Engagement 71

BirdEye

DECEMBER 8, 2023

With it, you get: Centralized platform to manage reviews across various online channels Reply and get real-time feedback from customers. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI. Ensure consistency, creativity, and a customer-centric approach to make your brand stand out.

Marketing 58

Marketing Social Media Advertising B2B 58

Stella Connect

JANUARY 4, 2022

Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. Align customer service training with brand values and goals. Keep it simple.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Webinar Customers E-support 40