InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

InMoment XI

APRIL 23, 2024

The qualitative feedback contains the why and the how. And by doing so, you’ll see rapid, proven ROI across your programme from retention, to customer acquisition, from share of wallet growth, to cost to serve reduction. A feedback type that’s grown in the last few years is social media.

Social Media 260

Social Media Insights Feedback Loyalty 260

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

InMoment XI

OCTOBER 28, 2021

Too many companies get stuck in the Listen and Understand phases because they are too focused on capturing and analyzing customer feedback and not focused enough (or organized properly) to take action on the data and then measure the ROI improvements from those actions. The organization component here is key.

Airlines 493

Airlines Government ROI Webinar 493

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . million over three years, translating into an ROI of 590%. That ROI is equivalent to a net present value (NPV) of $4.4 million in business value from additional customer feedback. For example: 10.

ROI 100

ROI Webinar Customer Centricity Download 100

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Get the Guide.

ROI 150

ROI Webinar Sales Loyalty 150

GetFeedback

NOVEMBER 25, 2019

So, as you’re monitoring your CSAT score, you should also be collecting feedback, acting on it, and implementing other strategies that will actually improve the experience; this will ultimately lead to a better CSAT score and other desirable business outcomes. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

AskNicely

MARCH 15, 2018

And on the ROI front, Harvard Business Review relates that “customers who have the best past experiences spend 140% more compared to those who had poor past experiences.”. While all of this is still very important, customer feedback and advocacy represent the next evolution of rapid, sustainable business growth. Register Here.

Webinar 60

Webinar Customer Journey Net Promoter Score Customer Experience 60

GetFeedback

JULY 22, 2019

A Voice of the Customer (VoC) program captures, analyzes and reports on all customer feedback associated with your company. . That’s because, without customer feedback, you won’t know where to begin to improve your customer experience. . How to take action with your customer feedback. How to prove the ROI of your efforts.

ROI 170

ROI Webinar Feedback Blog 170

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Totango

JANUARY 4, 2019

Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1

ROI 119

ROI 2014 CEM Webinar 119

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 54

Webinar Management Touchpoint Customer Journey 54

GetFeedback

JULY 19, 2019

These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis? Create your VoC feedback mosaic.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap Demo ROI 117

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Webinar 48

Webinar Management Touchpoint Customer Journey 48

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Webinar 493

Webinar Metrics Touchpoint Customer Journey 493

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM 2014 74

CloudCherry

MARCH 28, 2019

Even better, you can see how each conversation resonates through NPS and CSAT feedback. Connecting CX to ROI. Are you being sold vague intangible ROI metrics or are you given a direct connection between CX and the money? Connect CX to ROI – understand how CX improvements affect real business metrics.

Insights 231

Insights CEM NPS ROI 231

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. Even among season-ticket holders, we weren’t getting a consistent set of feedback.”.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Zeisler Consulting

OCTOBER 29, 2020

That’s a common question often used to kick off conversations on many webinars and conference chats. I’ve written about the Closed-Loop Feedback system before, and for those not familiar with it, the concept is at the heart of what CX is looking to do: Improve your Customers’ Experiences. Where is your CX function located?

ROI 81

ROI Customers Feedback Webinar 81

Feedbackly

OCTOBER 30, 2023

By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. Nowadays, it has become significantly easier to link your CX data with transactional data (e.g. emotions your business evokes with shopping cart size).

Customer Experience 52

Customer Experience Customer Journey Mapping Touchpoint Customer Journey 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

JANUARY 3, 2023

An Interview for Change: How AI and Automation Drive ROI A simple solution would be to let bots tag routing and prioritize whatever time or click-heavy tasks you're agents have to do. Webinars & Events Some event areas are limited to Khoros customers only. Take clicks off the agent's plate. Communities.

2023 52

2023 Events Contact Center ROI 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Lumoa

APRIL 18, 2023

NLP has made feedback analytics way more accessible. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better. Driving change from Voice of Customer feedback is a game changer in customer experience management. Enter Natural Language Processing (NLP).

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Hello Customer

SEPTEMBER 17, 2020

Last week we kicked off our brand-new webinar series. It was impossible to recap everything, but we put together some key takeaways from the webinar in this blog post. It all starts with receiving feedback from the customer, as it makes the customer more tangible in the organization. Want to watch the full webinar?

Webinar 52

Webinar Customer Centricity Feedback Banking 52

Hello Customer

SEPTEMBER 17, 2020

Last week we kicked off our brand-new webinar series. It was impossible to recap everything, but we put together some key takeaways from the webinar in this blog post. It all starts with receiving feedback from the customer, as it makes the customer more tangible in the organization. Want to watch the full webinar?

Webinar 52

Webinar Customer Centricity Feedback Banking 52

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. A few tactics to help you get the most from your time on Facebook real estate groups: Be active by answering questions, providing feedback, and sharing relevant listings or market news. Ignoring negative feedback or reviews.

Social Media 57

Social Media Sales Advertising Connections 57

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Webinar Return on Investment Customers 78

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. CSMs also need to use metrics during the customer journey, before the customer arrives at final “hard” ROI metrics like NRR. Engagement.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

BirdEye

MARCH 17, 2023

By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services. This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes.

Social Media 98

Social Media Feedback Insights Brands 98

Lithium

SEPTEMBER 7, 2021

Everyone here at Khoros would like to give a huge thank you all for continuing to participate in the community and providing feedback. Time to start seeing actual ROI on your promoted posts. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars.

2021 52

2021 Webinar Events Social Media 52