BirdEye

MARCH 11, 2024

During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values.

Social Media 70

Social Media Events Connections Engagement 70

Wootric

SEPTEMBER 17, 2020

Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply. Also, when customers provide feedback, listen to it. Strong brand values. This also needs to inform the general values of your brand.

Customer Experience 71

Customer Experience Leadership Consumers Customers 71

Stella Connect

JANUARY 4, 2022

Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. Align customer service training with brand values and goals. Keep it simple.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Comm100

SEPTEMBER 5, 2014

Not only can people go directly to companies and get quick feedback on their questions and problems, but they can also call out businesses in a public forum, making it all the more important for their questions to be answered quickly and efficiently. The advent of social media has had a huge impact on the customer service industry.

Social Media 45

Social Media Customer Service Webinar Customer Service Representative 45

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Webinar Customers E-support 40

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. This is done to create customer value and, as a result, brand value. The team must continually prove value and commitment to their customers to retain them with the business. Gather and apply feedback.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52