Wootric

SEPTEMBER 17, 2020

Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply. Strong brand values. This also needs to inform the general values of your brand. You must also attend to their needs and concerns.

Customer Experience 71

Customer Experience Leadership Consumers Customers 71

ChurnZero

AUGUST 31, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Webinar Customer Success 2018 45

Comm100

SEPTEMBER 5, 2014

The GiftWorks team responds in a timely manner to a user who missed out on a free webinar they offered. Even though they’re not making money by offering the webinar, they’re demonstrating brand values by still responding to their question and building anticipation for their future webinars.

Social Media 45

Social Media Customer Service Webinar Customer Service Representative 45

InMoment XI

SEPTEMBER 14, 2023

High-quality, relevant content not only provides value but also positions your brand as an industry leader. Regularly update your blog, social media channels, and other platforms with content that aligns with your brand values and speaks to your audience’s needs and concerns.

Brands 260

Brands Management Social Media Feedback 260

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Change the name. Revamp the packaging.

Social Media 10

Social Media Events Magazine Customer Centricity 10

Qualtrics

APRIL 2, 2020

How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. These include daily live demos, webinars, tutorials and FAQs. People are needing to change the way they shop, how they can travel, where they eat and how they stay in contact with loved ones.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

BirdEye

MARCH 29, 2024

This builds a connection between the audience and the business, strengthening their brand value on the platform. Promote inspirational content Not everything you post on Instagram Stories needs to be about your brand; this is a place to be a bit informal and connect with your audience.

2024 108

2024 Social Media Events Webinar 108

ChurnZero

SEPTEMBER 7, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. And there you have it – the makings of a stellar Customer Success Manager job description.

Customer Success 45

Customer Success Management 2018 Webinar 45

BirdEye

MARCH 11, 2024

During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values.

Social Media 71

Social Media Events Connections Engagement 71

BirdEye

DECEMBER 8, 2023

Interactive webinars: Host webinars sharing cleaning tips, industry insights, and engaging with your audience in real-time. Cinematic storytelling: Craft short cinematic ads about how clean carpets enhance lives and spaces. Make it humorous: Create funny commercials that entertain while emphasizing the importance of clean carpets.

Marketing 58

Marketing Social Media Advertising B2B 58

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Webinar Customers E-support 40

SurveySparrow

JUNE 26, 2019

Closed loop reporting also helps understand the impact of paid marketing tactics at each customer touchpoints like webinars, forms, events, calls, and so on. Predict trends: Access to data and the subsequent ability to understand such random bits of data can go a long way in creating impactful value to the customers.

Feedback 60

Feedback Touchpoint Brands Marketing 60

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing.

Webinar 111

Webinar Net Promoter Score Leadership B2B 111

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Qualtrics

SEPTEMBER 11, 2019

Webinar: (Kick)Starting a CX Program. It’s important to communicate and embrace a consistent set of brand values,” Aimee says. Those brand values are the heart of your customer experience strategy. Brand values define as an organization how you want to treat your customers. Watch the Webinar.

Customer Centricity 38

Customer Centricity Culture Brand Values Webinar 38

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. This is done to create customer value and, as a result, brand value. The team must continually prove value and commitment to their customers to retain them with the business.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52