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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. That said, customers should consent to be contacted in such cases.

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Join Us On April 28th to Celebrate Temkin Group’s 5th Anniversary

Experience Matters

Join us for a webinar. At 1:00 EDT, join Aimee Lucas, Jen Rodstrom, and Bruce Temkin in a lively webinar: Temkin Group’s 5th Anniversary Chat: CX Past, Present, and Future. How does your organization’s mission support the customer experience? Q3: Compelling brand values are created with promises.

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[VIDEOS] Aberdeen State of Service 2019

Alliance by IFS

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. Don’t have time to watch the full webinar? No problem. Interested in learning more?

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5 Customer Experience Competencies to Drive Business Growth

Wootric

To make the customer experience the best it can possibly be, you need to ensure that each interaction a consumer has with your business is smooth, consistent, and straightforward. Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply.

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15 Ways to Revive a Failed Product

SmartKarrot

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Become customer-centric.

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40+ carpet cleaning marketing ideas, strategies, tips & ads 

BirdEye

Must read: 14+ tips on how to deal with difficult customers 7 commercial carpet cleaning marketing strategies Effective commercial carpet cleaning marketing strategies are crucial for the success of businesses. Interactive webinars: Host webinars sharing cleaning tips, industry insights, and engaging with your audience in real-time.

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Aha! Why closing the feedback loop could be the best ever thing you do for your business

SurveySparrow

Here are some of the benefits of closing the feedback loop: Helps track customer journeys: When you use closed-loop reporting, marketers can track everything from the clicks, pages visited, and more which will help in engaging as well as planning the future, for marketers.