Storyminers

JULY 7, 2020

It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 3 Think for yourself.

Contact Center 59

Contact Center Customer Expectations 2017 Management 59

Storyminers

JANUARY 24, 2017

Nordstrom is well respected for its exemplary customer service. It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. There’s no best practice for the future. 3: Waiting is dying.

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Qualtrics

JANUARY 10, 2020

The AR mirror allows visitors looking into the glass to see themselves wearing any shade of lipstick or eye makeup programmed into the machine – instantly and with zero time commitment from either staff or customers. But there are brands doing exciting things with VR nonetheless. VR (Virtual Reality). In-store self-service.

Technology 28

Technology Customer Experience Travel Omnichannel 28

Chattermill

MAY 12, 2019

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management. What do your customers hate?

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Storyminers

JANUARY 24, 2017

Nordstrom is well respected for its exemplary customer service. It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. There’s no best practice for the future. 3: Waiting is dying.

Contact Center 34

Contact Center 2017 Brands Hospitality 34

C Space

APRIL 16, 2020

Going deeper to explore customers’ changing lives, we discovered a surprising new version of success. What’s happening with Customers, Now? What’s next for brands? We see 3 forces driving the connection between brands and customers now… Skip straight to. Explore the episodes: 01: ?Community

Hospitality 83

Hospitality Document Consumers Brands 83