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Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success

Totango

For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. No, we wanted to give you the nitty-gritty, real deal so you can get your hands dirty and see if our solution is the one for you. .

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The Power of AI-driven Customer Feedback Insights for Actionable Strategies

BirdEye

But AI empowers businesses to make data-driven decisions, enhance customer satisfaction, and stay competitive to meet evolving customer needs. Here are a few ways AI-driven customer feedback insights help you get actionable insights: Know your customerschanging behaviors, tastes, preferences, and purchasing habits.

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How Often Should Your Support Plans Be Updated?

Middlesex Consulting

Your products change every year or two. Your customers change their priorities and plans every year. Over the last five or so years, we became omnichanneled, mobile, always connected, and spoiled by technology. Your company updates its strategic plan annually. If you answered in the positive, then you have a problem.

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Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

Storyminers

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customerschanging needs. 2017 won’t be a year of ‘one thing changes one time’. 3 Waiting is dying. Simply brilliant.

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6 digital technologies helping bricks-and-mortar sites deliver better customer experience

Qualtrics

The AR mirror allows visitors looking into the glass to see themselves wearing any shade of lipstick or eye makeup programmed into the machine – instantly and with zero time commitment from either staff or customers. But the growth of technology means that businesses have more ways than ever to cater to their customers’ love of self-service.

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How Top Performing Contact Centers Will Own 2017

Storyminers

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customerschanging needs. 2017 won’t be a year of “one thing changes one time.” 3: Waiting is dying.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management.