Totango

FEBRUARY 22, 2021

For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. No, we wanted to give you the nitty-gritty, real deal so you can get your hands dirty and see if our solution is the one for you. .

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 2 Stores are getting smarter.

Contact Center 59

Contact Center Customer Expectations 2017 Management 59

Qualtrics

JANUARY 10, 2020

The AR mirror allows visitors looking into the glass to see themselves wearing any shade of lipstick or eye makeup programmed into the machine – instantly and with zero time commitment from either staff or customers. Virtual customer service is already huge, and is only likely to grow in popularity as customers become more familiar with it.

Technology 28

Technology Customer Experience Travel Omnichannel 28

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Stores are getting smarter.

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Stores are getting smarter.

Contact Center 34

Contact Center 2017 Brands Hospitality 34

C Space

APRIL 16, 2020

Going deeper to explore customers’ changing lives, we discovered a surprising new version of success. What’s happening with Customers, Now? As people are more mindful of every decision, every interaction, every surface we come in contact with, they are forced to reduce. Survival of the Simplest. Ravichandran B.

Hospitality 83

Hospitality Document Consumers Brands 83