ShepHyken

JANUARY 25, 2021

The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”

2021 157

2021 Article Customer Service Guest Experience 157

ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. The heart is now more prominent in the branding. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level.

2016 124

2016 Article Airlines Customer Service 124

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives.

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110