InMoment XI

JUNE 5, 2024

AI: GenAI – post-processing – Multiple methods to check the validity of generative AI results, provide robust structures to allow our users to appropriately tailor the generative AI output to suit their brand voice, and log all generated text to understand what took place.

2024 260

2024 Social Media Innovation Document 260

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. For more than a decade, we have been a market leader in building Conversational AI applications for enterprise customer care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Omnichannel 54

LoyaltyPlus

JUNE 12, 2022

Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits. The LoyaltyPlus FrequentStay solution has been designed with exactly this in mind.

Hotels 52

Hotels Tourism Guest Experience Social Media 52

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. Are you using Data?

Connections 50

Connections Healthcare Banking Insurance 50

Qualtrics

JULY 2, 2019

That insight, combined with customer feedback, is why we launched Online Reputation Management which enables brands to amplify, analyze and interact with customers and the reviews they leave on major review sites like App Store and Yelp. Thanks for taking the time to learn what’s new in Customer XM at Qualtrics.

Innovation 39

Innovation Social Media Download NPS 39

C Space

AUGUST 5, 2018

We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. An opportunity to bring the customer, and customer insight, inside a business in an unprecedented way. 2) Agile 24/7 access to customers.

2018 40

2018 Retail Customer Centricity Travel 40