Remove Call Center Remove Customer Service Strategies Remove E-support
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How to Use Social Media as a Customer Service Channel (+ Examples from Brands)

ShepHyken

Another reason to use social media as a customer service channel is that traditional channels like inbound call centers and email, while still effective, are being slowly outpaced by social media. 5 brand examples of great customer service on social media . Time to get social .

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5 Tips for Handling Holiday Customer Service

Call Experts

.” If the prospect of handling the increased customer service load over the holidays leaves your employees wary, here are 5 tips that can help you manage an influx in calls and requests, and help provide a positive customer service image. Peak times during the holidays can lead to long hold queues.

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Guest Blog: How Small Software Companies Can Provide Awesome Customer Support Without Going 24/7

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Community Forums.

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

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63 Incredible Customer Service Statistics [Infographic]

Ecrion

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. more on ccm. We’d love to help!