Education Services Group

APRIL 21, 2021

If you’re wondering what the ESG Customer Success Maturity Model is and why we built it, go back and read the first installment of this three-part series. Constructing and evolving these processes is the second category of capabilities on the ESG Customer Success Maturity Model.

Customer Success 94

Customer Success Customer Journey Mapping NPS 2020 94

Education Services Group

JULY 15, 2020

So, while none of us have a crystal ball to tell us what will happen next (if only!), ESG : You spend a lot of time considering Customer Success and what it means for businesses, both those just starting their own programs and those who are already CS experts. ESG : You’re either doing it right, or you’re doing it wrong.

Customer Success 52

Customer Success 2020 Sales Return on Investment 52

Education Services Group

JUNE 22, 2020

At ESG, helping our clients to answer this question is a foundational step in enabling them to build a predictable, scalable Customer Success organization. To learn more about these techniques, I reached out to ESG’s own Data Analytics expert, Justin Garlock, just as he completed one such program. These changes happen all the time.

Definition 52

Definition Customer Success Metrics Customers 52

ChurnZero

DECEMBER 29, 2020

So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Isolating at home felt like being stuck in your own glass case of emotion. Top 10 Blog Posts from 2020.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Education Services Group

NOVEMBER 19, 2019

While it was once viewed as a niche category only for born-in-the-cloud tech, Customer Success is coming into its own as a vital component of any company. Churn reduction : everyone knows what churn is, but the more important question is why churn happens. The company folded in 2012. Customer Success Statistics to Be Aware Of.

Customer Success 40

Customer Success 2012 Social Media Customer Retention 40

Education Services Group

FEBRUARY 25, 2019

But how does the manufacturer know when that moment happened? Divide them into categories and monitor when they start getting the utility that made them sign up in the first place. You need your smartphone — you probably check it over a hundred times a day for work and personal reasons alike. How Many Features Is The Customer Using?

2007 40

2007 Download Customers Customer Success 40

Education Services Group

FEBRUARY 26, 2019

But how does the manufacturer know when that moment happened? Divide them into categories and monitor when they start getting the utility that made them sign up in the first place. You need your smartphone — you probably check it over a hundred times a day for work and personal reasons alike. How Many Features is the Customer Using?

2007 40

2007 Customers Customer Success ROI 40