CEM Customer Experience Customer Experience Design Loyalty 
Beyond Philosophy
NOVEMBER 24, 2014
For most organizations, just meeting their Customer’s expectations would provide a good experience. To create a great experience you have to define which areas that Customers most value and exceed these aspects of the Customer Experience. Most organizations know what their Customer rational expectations are.
Beyond Philosophy
MARCH 12, 2015
In my SlideShare presentation, “ Customer Are Irrational, Stop Fighting it ,” I define the customer experience as: A Customer Experience is an interaction between and organization and a customer as perceived through a Customer’s conscious and subconscious mind. Please click here to learn more.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
Beyond Philosophy
OCTOBER 14, 2014
Trust and the Customer Experience. Emotions are an important part of any customer experience. How a customer feels about the company is an integral part of their loyalty to it. Four Ways to Gain Customers’ Trust in Data Security: Be forthright in how you are going to use data. Which ones do poorly?
Beyond Philosophy
OCTOBER 14, 2014
Trust and the Customer Experience Emotions are an important part of any customer experience. How a customer feels about the company is an integral part of their loyalty to it. Four Ways to Gain Customers’ Trust in Data Security: Be forthright in how you are going to use data. Which ones do poorly?
Beyond Philosophy
FEBRUARY 3, 2015
Helping your Customers make a decision is an important element in your Customer Experience design. All channels for your Customers make up your Customer Experience, including websites. When you find that Goldilocks sweet spot, however, it is Customer Experience gold.
Beyond Philosophy
NOVEMBER 4, 2014
Resolving the paradox of choice should be a priority for most organizations that want to design a Customer Experience that creates a feeling of satisfaction instead of one of angst and remorse. It is a paradox to be sure, and one commonly referred to as the Paradox of choice. The Paralysis of Too Much Choice.
Expert insights. Personalized for you.
167 
Let's personalize your content