Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. It’s time to make your case.
PeopleMetrics
DECEMBER 12, 2017
“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
AUGUST 9, 2018
How much do you focus on customer retention? If you don’t, you’re likely to hemorrhage money in the long run, given that acquiring new customers will cost you 5 times more than retaining existing clients. However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1.
ClearAction
DECEMBER 14, 2017
Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government).
Retently
JULY 25, 2018
Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. Innovation needs to be part of your culture.
SurveySparrow
JULY 31, 2023
Customer Lifetime Value (CLV) CLV estimates the total value a customer brings to a business over their lifetime as a customer. It takes into account factors such as purchase frequency, average order value, and customer retention. Let’s explore why these two concepts are so crucial: 1.
SurveySparrow
JUNE 30, 2023
These are the results of meticulous planning and execution by customer experience managers (CEMs). Case in point, customer experience managers are professionals who are dedicated to enhancing the overall experience customers have with a company.
Expert insights. Personalized for you.
260 
Let's personalize your content