Ecrion

FEBRUARY 14, 2019

Ecrion Software, a leader in the document production and CCM spaces, today announced it has restructured its Leadership Team in an effort to better align the company as it sees increased global growth. The restructuring of the Ecrion leadership team is focused on improving and further aligning sales, operations and marketing.

Leadership 40

Leadership CEM Document Insurance 40

CX Journey

JANUARY 31, 2018

If company leadership isn't on board with the change, then forget it; it won't happen. Develop a governance structure. As such, the governance structure is critical to the foundation of any customer experience management effort. You'll have to appeal to both the rational and the emotional sides of their brains.

CEM 65

CEM Management Government Culture 65

eglobalis

OCTOBER 1, 2017

Best practices for processes, governance, procurement, measurements, tools, and techniques are emerging across the customer experience management disciplines. Introducing your company to the best experts and CX and CEM Leaders. We help companies and individuals to bring their story and cases to the world of CX and CEM.

Customer Experience Professionals 61

Customer Experience Professionals CEM Customer Experience 2011 61

Beyond Philosophy

OCTOBER 29, 2014

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. Furthermore, the living standards for most people were good enough to make them risk-averse. I am not judging the Scots by any means.

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards.

Customer Journey Mapping 40

Customer Journey Mapping Government CEM Customer Journey 40

Beyond Philosophy

JUNE 23, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Michael Lowenstein, Ph.D.,

Wireless 98

Wireless E Commerce Marketing Advertising 98

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40