Chief Customer Officer Culture Insurance Marketing 
ChurnZero
JANUARY 18, 2024
The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.
Alida
APRIL 27, 2018
Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). Build customer intimacy. How can you create a culture of customer intimacy?
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Customer Bliss
AUGUST 23, 2016
Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. You need to do a culture crystallization exercise with employees. If you want new behaviors like “culture crystallization” to stick, there needs to be an incentive structure.
Customer Bliss
APRIL 26, 2016
In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. Consumer Markets at Liberty Mutual. Consumer markets business has 17,000 employees and generates $16.8B
TechSee
JUNE 16, 2022
Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Jeff is truly obsessed with customer service.
Experience Investigators by 360Connext
MARCH 25, 2015
Today I was asked to share insights around emotional feedback, along with Kathryn Churches from American Family Insurance. “Customer experiences need to be more human.” Author Jeanne Bliss , who is publishing Chief Customer Officer 2.0 ” It’s really that simple, and yet that complex.
Customer Bliss
OCTOBER 16, 2018
In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. ” So, often again you’ve got lots of leaders who come from different places: Marketing has a different point of view; operations has a different point of view; IT has a different point of view.
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