Alida

JULY 16, 2018

Special guest speaker Christine Corbett, Group Chief Customer Officer at Australia Post shared the story of the creation of the Chief Customer Office at Australia Post and its role to ensure the customer is the centre of everything they do. Listening to customers and taking action.

Chief Customer Officer 100

Chief Customer Officer Banking Customer Centricity Customer Voice 100

Customer Bliss

APRIL 25, 2019

“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein , Chief Customer Officer at Box , a cloud content management company that serves about 90,000 customers. Delivering value is ultimately the key point of B2B customer success and delight. That can be painful.

Chief Customer Officer 170

Chief Customer Officer Customer Success B2B Consulting 170

SmartKarrot

FEBRUARY 25, 2022

A purchase decision is determined by customers- they will look at a positive experience over anything else. Customer experience is now a priority for any company. This is why more businesses are appointing Chief Customer officers to focus on customers. Should Chief Customer Officer oversee marketing chores?

Chief Customer Officer 10

Chief Customer Officer Marketing Customer Centricity Touchpoint 10

GetFeedback

JANUARY 19, 2020

As my trip progressed, I got email requests for feedback at each step. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . Suggestion: make the choice of survey methods part of the customer profile. Think “Survey+” for Customer Feedback. Surveys are highly versatile.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

Gainsight

MARCH 15, 2022

How is your product team incentivized or aligned to take feedback from the CS team? Sometimes finding out if they’re walking the talk is as easy as asking a leader what their definition of a customer-centric company is and getting them to provide real-world examples of what they’ve done that makes them customer-centric.

Customer Success 59

Customer Success Chief Customer Officer Customer Centricity Metrics 59

Wootric

DECEMBER 2, 2019

Gartner defines Voice of the Customer applications as the collection of capabilities required to collect, analyze, and act upon a broad range of customer feedback sources that include surveys and other, more indirect and inferred feedback channels. .

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69

CX Journey

JANUARY 26, 2016

That's a true "what the hell is customer experience" culture. what would the customer say? what would the customer say? what would the customer say? what would the customer say? what would the customer think of that?

Customer Experience 39

Customer Experience Chief Customer Officer Culture Definition 39