Chief Customer Officer Customer Engagement E-support 
Interactions
SEPTEMBER 13, 2024
With experience in financial wellness and retail strategy at KeyBank and Liberty Mutual, he now leads consumer and business banking at Santander, delivering cutting-edge customer engagement solutions. His focus on creating digital-first, customer-centric experiences has led to improved customer engagement across multiple channels.
Interactions
SEPTEMBER 13, 2024
With experience in financial wellness and retail strategy at KeyBank and Liberty Mutual, he now leads consumer and business banking at Santander, delivering cutting-edge customer engagement solutions. His focus on creating digital-first, customer-centric experiences has led to improved customer engagement across multiple channels.
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TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeanne Bliss, Founder and CEO at Customer Bliss.
Gainsight
APRIL 9, 2024
Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them. We believe that community brings a sense of belonging to our customers.
ChurnZero
MAY 1, 2020
The best evidence needs to not only support your claim, but also have a connection to your audience,” advises HubSpot. If a supporting point is only tangentially tied to your audience, get rid of it. . For instance, let’s say you were selling Customer Success software to your C-Suite. What is Customer Goodwill?
Chattermill
MAY 12, 2019
We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. The main takeaway is, customers and companies alike benefit from real-time, conversational connections, versus hands-off lead generation methods and email marketing campaigns.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
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