Customer Bliss

AUGUST 22, 2018

You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. 11 Statements to Assess if Your Company Needs a Chief Customer Officer. Make a real difference to your customers.

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

Customer Bliss

AUGUST 22, 2018

You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. 11 Statements to Assess if Your Company Needs a Chief Customer Officer. Make a real difference to your customers.

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

Eptica

JUNE 17, 2016

In my experience technologies that can be re-used, such as a central knowledge base that can be deployed as part of web self-service systems and used by agents when handling emails, social media and phone calls deliver a high return on investment and can therefore underpin your customer experience transformation.

Customer Experience 49

Customer Experience Chief Customer Officer 2016 Contact Center 49

ChurnZero

JANUARY 4, 2019

Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. As we strategize for the new year ahead, it’s time to make sure you are investing for your Customer Success team wisely.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

ChurnZero

JANUARY 15, 2021

Customer Success teams who have been focused on demonstrating business value are retaining their customers at much higher rates than those who are only focused on their own solutions. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers.

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

ChurnZero

JANUARY 4, 2019

Customers will be tired of managing an overwhelming number of subscriptions, and as a result, Customer Success teams need to focus even more on customer engagement and demonstrating value. As we strategize for the new year ahead, it’s time to make sure you are investing for your Customer Success team wisely.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98