Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Do you have a roadmap for CX? Clear metrics exist for measuring progress that everyone agrees to use. Make a real difference to your customers.

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Do you have a roadmap for CX? Clear metrics exist for measuring progress that everyone agrees to use. Make a real difference to your customers.

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

Eptica

JUNE 17, 2016

When choosing new technology look at the impact it will have (backed up by metrics), frequency of use and applicability (the range of uses it will have). I recommend agreeing the metrics early and also ensuring that everyone agrees how they will be measured.

Customer Experience 49

Customer Experience Chief Customer Officer 2016 Contact Center 49

Alida

NOVEMBER 8, 2017

Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. As the newly appointed chief customer officer at Vision Critical, Kelly Hall is well aware of these challenges. Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Alliance by IFS

MARCH 31, 2016

That’s because those efforts have a clear return on investment. That needs to change so that service is on par with products,” says Sumair Dutta, chief customer officer at The Service Council. In many companies, innovation resources are targeted at new product development.

Innovation 20

Innovation Chief Customer Officer Return on Investment Webinar 20