ChurnZero

JULY 14, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. Customer Success Around the Web. 3 Strategies for Best-In-Class CSM Onboarding – Learn three areas to consider in order to ensure your team onboarding is effective.

Customer Journey Mapping 98

Customer Journey Mapping Metrics Lifetime Customer Customer Retention 98

ChurnZero

FEBRUARY 17, 2021

ChurnZero Resource: Churnopedia – SaaS Metrics. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation. Key Performance Indicators (KPIs): Customer Success. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Improve Customer Experience.

Customer Success 78

Customer Success Workshop 2021 Webinar 78

ChurnZero

DECEMBER 19, 2023

Here are how the top nine customer success metrics tallied up, with links to their definitions and examples from our Churnopedia metrics glossary. Net revenue retention (NRR) was the top metric at the end of 2023, according to our annual survey of customer success leaders. Net revenue retention (NRR). Churn rate. Expansion revenue.

2024 52

2024 Metrics Net Promoter Score Customer Success 52

ChurnZero

AUGUST 14, 2020

Check out our Churnopedia entry on NPS for a more detailed explanation. NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Who owns it? Product or Customer Success. What are the benefits of integrating with Customer Success software?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

ChurnZero

AUGUST 3, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. . Report on cohorts (typically by customer start month, quarter, or year). . Customer Success Around the Web.

Roadmap 98

Roadmap Metrics Customer Satisfaction Customer Success 98

ChurnZero

AUGUST 3, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. Report on cohorts (typically by customer start month, quarter, or year). Customer Success Around the Web.

Roadmap 52

Roadmap Metrics Customer Satisfaction Customer Success 52

ChurnZero

MAY 29, 2020

For the formula and examples, see Churnopedia entry: Net Revenue Retention (NRR). . For the formula and examples, see Churnopedia entry: Customer Lifetime Value (CLTV). . For the full definition, see Churnopedia entry: Health Scores. For the full definition and formula, see Churnopedia entry: Net Promoter Score®.

Chief Customer Officer 64

Chief Customer Officer Metrics Net Promoter Score Definition 64