cmswire-impact-awards 
ShepHyken
JULY 17, 2023
Real Marketing and Customer Experience Questions — and Microsoft Bing AI’s Answers by Raleigh Butler (CMSWire) Artificial intelligence (AI) chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. My Comment: How is AI impacting customer service?
ShepHyken
FEBRUARY 25, 2024
How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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ShepHyken
JULY 31, 2023
Embrace Multi-Sensory Customer Experience, Just Like Corona Does by Justin Racine (CMSWire) Embrace the power of multi-sensory customer engagement, and let your brand journey take your customers on an unforgettable exploration, forging a lasting and meaningful connection. This article lists many great ways to take advantage of the technology.
ShepHyken
JUNE 19, 2023
Apple’s Vision Pro and Steve Jobs’ Legacy of Customer-Centric Innovation by Justin Racine (CMSWire) Steve Jobs was known for his unwavering commitment to what he believed was best for consumers. Will it have a transformative impact on the world? He was a visionary who constantly pushed boundaries and left a lasting legacy.
ShepHyken
JULY 3, 2023
ChatGPT and Customer Service: Get Ready for an Epic Disruption by Muddu Sudhakar (CMSWire) ChatGPT’s core technology — which is called generative AI – is poised to transform just about all industries. But there are some that are likely to feel the impact sooner. Just look at customer service.
ShepHyken
JUNE 5, 2023
Customer Support Is an Investment, Not an Expense by Dave Seaton (CMSWire) Traditionally, software companies view support as a necessary expense — a cost center they must bear to correct mistakes. In other words, if everyone else is talking about a new technology and how it impacts business operations, why aren’t we?
Amity
FEBRUARY 2, 2016
How you handle this transition will have a great impact on their decision to continue with your solution. Plus the Customer Success Hero Awards. Join CMSwire with Jahia’s Jessica Sundstrom and Forrester’s Mark Grannan for a one-hour webinar that tackles fundamental questions on digital experience’s evolving mandate.
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