Communication Culture Customer Confidence Customer Service Training 
ShepHyken
MAY 7, 2018
(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. An easy return policy creates customer confidence and trust in the brand.
Up Your Service
MARCH 24, 2015
You can monitor this system by reviewing situations with your team to ensure that in-the-moment decisions lead to the result everyone wants: happy and loyal customers, confident staff, and a successful organization. Have a meeting and say, “We want learning from mistakes to be part of our culture.” Have mistake meet-ups.
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ShepHyken
SEPTEMBER 13, 2017
implies you want to do more for your customer. He knows words are important to the experience and wants his staff to properly ask the right questions, communicating with guests in ways that will most enhance their experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.
Myra Golden
JULY 29, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.
Myra Golden
JULY 29, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.
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