Communication Customer Confidence Customer Focused Customer Service Training 
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived.
ShepHyken
JUNE 24, 2019
This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service. 5 Communication Tips That Will Boost Customer Trust by Syed Balkhi . This is a list of the five basics that will help your customers trust you.
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ShepHyken
OCTOBER 18, 2017
This doesn’t happen if you’re trying to rush a customer off the call. Customers will call for help and support – and even to complain. In other words, validate the reason a customer chose to do business with the company in the first place. And, this is when the company gets to prove itself. Follow on Twitter: @Hyken.
ShepHyken
MAY 7, 2018
(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. An easy return policy creates customer confidence and trust in the brand.
ShepHyken
SEPTEMBER 13, 2017
implies you want to do more for your customer. He knows words are important to the experience and wants his staff to properly ask the right questions, communicating with guests in ways that will most enhance their experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.
ShepHyken
JUNE 27, 2018
The different channels customers interact with you and your organization must be consistent. Today’s customers connect with the companies they do business with in multiple ways. The traditional way a customer communicated with a company was in person or on the phone. Then along came emails, then chat, then chatbots.
ShepHyken
SEPTEMBER 27, 2021
In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer confidence to continue doing business with you.
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