Communication Customer Journey Mapping Customer Relationship Management Employee Experience 
InMoment XI
JULY 12, 2023
It involves aligning messaging, branding, and interactions across all touchpoints, allowing customers to switch between channels seamlessly. Mapping the Customer Journey Customer journey mapping involves visualizing and understanding the various stages, touchpoints, and emotions a customer goes through when interacting with your business.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization.
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Experience Investigators by 360Connext
JULY 24, 2019
I’ve seen everything from an old-school Rolodex to a particularly stubborn retail store manager explain why her whiteboard with “best customers” was easier than using the Customer Relationship Management (CRM) system everyone across the brand used. What CAN we do for our customers?'
Customer Guru
AUGUST 21, 2018
She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs.
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.
SurveySparrow
NOVEMBER 30, 2020
The intrinsic connection between Employee Experience and Customer Experience. Just as companies value their customer experience, they must also remember to give equal importance to their employee experience as well. Customer journey mapping. Omnichannel Delivery.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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