Kustomer

JANUARY 11, 2022

With the growth of e-commerce, businesses can now sell in a global marketplace. In fact, more than two billion people bought online in 2020, with worldwide e-commerce sales exceeding $4.2 While this isn’t a real issue in terms of ordering and logistics, it can present a problem when it comes to customer service.

Customer Service 98

Customer Service E Commerce E-support Customer Retention 98

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. Tailor communication and messaging based on individual customer preferences. Give personalized customer support by anticipating needs and offering tailored solutions. Must have Effective Communication!

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SurveySensum

JUNE 24, 2023

Let’s say you bought sunscreen from a new skincare brand, the product got delayed so you reached out to customer support. Moreover, happy and satisfied customers present an opportunity not only for your CX team to excel but also for your sales team to pursue targeted up-selling and cross-selling strategies.

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Metrics 52

Kustomer

NOVEMBER 25, 2021

I think he’s a great presenter, but the key is data-driven research, you know, you’re in customer services, you’re in sales. And there’s a lot that goes wrong in terms of how those channels and options are set up, how they’re communicated, how companies prescribe the right digital experience to the customer.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MARCH 12, 2020

Simple communication that customers can easily understand themselves will help them stick to your self-serve channels. Dixon says, “two thirds of the effort equation [is the customer’s]… perception of the experience. Effective spoken communication helps the customer feel understood and prepared to receive the help that they need.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

ProProfs Chat

AUGUST 28, 2020

Customers also expect flexibility and consistency when communicating with a brand. They want multiple options to interact with you when approaching for support or guidance. Understand that customers expect a personalized experience when approaching your brand for support. That’s not all. What do you do?

Customer Expectations 105

Customer Expectations Net Promoter Score E-support Customers 105