InMoment XI

MAY 31, 2022

To get a pulse across your entire customer base, consider tracking core CX metrics. These include Customer Satisfaction and Net Promoter Score. And don’t discount the data your customers volunteer on social media and review sites. Measure and improve customer journey experience.

Customer Journey Mapping 529

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 529

Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

BirdEye

AUGUST 7, 2023

Old-fashioned word of mouth was the best way to get the word out about your auto repair shop. But now, most customers start their search online. Expand your content marketing efforts by posting content on your social media channels. Reach new customers on the cheap with email marketing.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. So, how can you build strong customer relationships?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

BirdEye

OCTOBER 5, 2023

It develops from direct interactions, word-of-mouth, marketing, public relations, social media, and other channels. Positive brand perception provides several benefits, such as creating brand advocates, providing a competitive advantage, allowing premium pricing , attracting good talent, etc.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

ProProfs Chat

JULY 30, 2021

Some of them rely on powerful social media marketing while others opt for creating powerful content centered around industry specific topics. By sharing your brand stories on the social media platform, you can form an instant connection with your target audience. Monitor Your Social Media Interaction.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

SurveySparrow

APRIL 28, 2023

In the 21st century, consumer buying behavior research has continued to evolve, with researchers exploring the impact of technology on consumer behavior, including the rise of e-commerce and social media, and mobile devices on the shopping experience. These factors include age, income, gender, lifestyle, personality, etc.

Consumers 52

Consumers E Commerce Advertising Social Media 52