ShepHyken

SEPTEMBER 10, 2021

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

Customer Experience 101

Customer Experience Advertising Customer Expectations 2011 101

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Why Visual Support is the Future of Customer Service by Robert C.

2017 64

2017 Article Customer Service Net Promoter Score 64

TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

ShepHyken

SEPTEMBER 5, 2016

Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. However, this DMV in North Carolina is raising the customer service bar, not just for other DMV’s, but for any business. Talk about delivering customer amazement!

2016 0

2016 Article Customer Service Hospitality 0

ShepHyken

JANUARY 8, 2018

Bots are about to get better at customer support than humans by Michael Sikorsky and Rita Gunther McGrath. Wired UK) Thanks to machine learning, AI-enabled bots could gain a competitive advantage over human chat exchanges. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.

2018 0

2018 Article Customer Service Contact Center 0

COPC

APRIL 27, 2020

Companies shouldn’t settle for making an efficient shift to WAH but should focus on what WAH optimization might mean for improving customer satisfaction and operating efficiencies. Successful implementation of these and other emerging technologies still pack a punch in terms of competitive advantage.

Contact Center 52

Contact Center Competitive Advantage Call Center Customer Satisfaction 52

ShepHyken

NOVEMBER 20, 2017

(Forbes) Leading brands like Amazon and Apple have set a new standard for attentive and thoughtful customer care, and companies striving for success today must meet or even exceed it. . A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage.

2017 38

2017 Article Customer Service Competitive Advantage 38