5 Top Customer Service Articles For the Week of January 8, 2018
ShepHyken
JANUARY 8, 2018
Bots are about to get better at customer support than humans by Michael Sikorsky and Rita Gunther McGrath. Wired UK) Thanks to machine learning, AI-enabled bots could gain a competitive advantage over human chat exchanges. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.
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